Refund Policy

Introduction

At Digital Lizard IPTV, we strive to provide our customers with the best IPTV services. We understand that situations may arise where you may request a refund. This Refund Policy outlines the terms and conditions under which refunds will be issued. By using our services, you agree to this policy.

Eligibility for Refunds

Refunds are only issued under the following conditions:

1. Technical Issues: If you experience persistent technical issues with our services that cannot be resolved by our support team within a reasonable time frame.

2. Service Not Delivered: If you have paid for a subscription but did not receive access to our IPTV services as promised.

3. Accidental Payment: If an accidental or duplicate payment was made, and you notify us within 7 days of the transaction.

Non-Refundable Situations

Refunds will not be issued in the following scenarios:

1. If you fail to meet the minimum technical requirements (such as internet speed or compatible devices) for using our services.

2. If you have used the service for more than 7 days and then request a refund.

3. For dissatisfaction with the content lineup or service features that were clearly outlined before subscription.

4. If the subscription was canceled after the renewal date.

Refund Process

To request a refund:

1. Contact Support: Email us at support@digital-lizard-iptv.com with your order details and a clear explanation of the issue.

2. Verification: Our team will review your request and may ask for additional details or proof, such as screenshots or error messages.

3. Resolution: If your refund request is approved, we will process it within 7 business days. Refunds will be issued to the original payment method.

Important Notes

1. Partial Refunds: In certain cases, we may issue a partial refund based on the duration of service used.

2. Processing Fees: Refunds may be subject to deductions for payment gateway processing fees.

3. One-Time Refunds: Refunds are issued on a case-by-case basis and are not guaranteed for future requests.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Digital Lizard IPTV Email: support@digital-lizard-iptv.com Website: digital-lizard-iptv.com